Contact
Talk to the team
Wallet connection issue, routing error, webhook not landing — write to us with your Agent ID and order_id and we will trace it.
Last updated: 12 August 2026
Integration support
support@pay2capital.com
API keys, sandbox, webhooks
Technical incidents
ops@pay2capital.com
Routing errors, wallet failures
Compliance
compliance@pay2capital.com
KYC, AML, documentation
Office
Limassol, Cyprus
Mon–Fri, 09:00–18:00 (EET)
What to include in a support ticket
Agent ID, order_id and client_txn_id, the flow (pay-in or payout), timestamp with timezone, and the exact response or webhook body you received. Never send wallet PINs or full credentials — we never ask for them.
Response times
Production incidents are picked up within 30 minutes during business hours. Integration questions are answered within one working day.